RETURNS

We want your shopping experience at Starrz Boutique to be the absolute best! We strive to make you happy with your purchase, keeping you in good hands throughout the entire shopping experience and order process.

We accept returns for a refund as long as item or items are shipped back within 14 days from the date you placed your order. However, we do not accept returns on Jovani and formal wear.

  • We will refund your purchase amount and shipping fee back to your original payment method. If your card has expired, we can process your refund to your new credit card.
  • We accept returns for an on-line store credit up to 30 days from the date you placed your order.
  • When sending in your return, please include the item(s) you wish to return and your return form (which will be provided in every package). If you have lost your return form, please contact us through email and we will send you a new one.
  • All merchandise must be returned unworn, unwashed, unaltered and with original tags attached. If you return items that you have tried on and they have makeup, deodorant, perfume, smoke, or similar product stains, you WILL NOT be given a refund and items will be sent back to you.
  • Shoes must be returned in their original box and placed inside an additional, protective shipping box. Damage to the shoe box makes the shoes ineligible for returns.

EXCHANGES

We are unable to guarantee the item/size you need will be available once your return is received. Therefore, we suggest placing an order for the item/size you would like and sending the previous item back for a full refund!